Privacy Policy

You give us information when you register for a User Account, including your name, password, email address and/or telephone number, information you disclose in your user profile, and your profile photo should you choose to upload one.

We also collect information regarding your use of the Karbon-X App, e.g., how you engage with the Karbon-X App, including how you interact with content we show to you, the ads you view, videos you watch and problems encountered with the content you like. We also infer your preferences, including your interests, gender and age for the purpose of personalising content. Where appropriate, we will also use this information for the purpose of serving personalised advertising and to tell you about new services and opportunities.

In the course of providing our services we process data to the extent technically necessary. This includes, for example, server logs, firewall logs, etc., for example at our hosting partner AWS. In connection with these logs, basic connection data are stored, such as

• time of access
• IP address of the terminal device
• resource requested

We collect information about your approximate location during the initial creation of your user account, including location information based on your SIM card and/or IP address. This is necessary to better understand where our customers are located so that we can effectively plan Karbon-X Events closest to our customers that maybe interested in attending.

We use Stripe for all financial processing, and do not collect or store any of your financial or billing information on our servers. Please review Stripe’s terms and notices in respect of the handling of such data which can be found here: https://stripe.com/en-ca/legal/privacy-center.

We do keep a record of the purchases you make, the time at which you make those purchases, and the amount spent so that we can generate receipts, provide you with “Project Support Badges”, and retire the appropriate number of Carbon Offsets on your behalf.

If you choose to register for a Karbon-X User Account using your social network account details (e.g., Apple, Facebook,Google, etc), you will provide us or allow your social network to provide us with your phone number, email address, username and public profile. We will likewise share certain information with the relevant social network such as your app ID, access token and the referring URL. If you choose to allow a third-party service to access your account, we will share certain information about you with the third party. Depending on the permissions you grant, the third party may be able to obtain your account information and other information you choose to provide.

Where you opt to share content on social media platforms, the Karbon-X Badge, username and accompanying text will be shared on that platform or, in the case of sharing via instant messaging platforms such as Whatsapp, a link to the content will be shared.

If you choose to register for a Karbon-X User Account we use Stripe for all payment related transactions, we will share data with them to facilitate this transaction. Please review Stripe’s terms and notices in respect of the handling of such data which can be found here: https://stripe.com/en-ca/legal/privacy-center.

We provide information and content to service providers who support our business, such as cloud service providers to ensure that the Karbon-X App is a safe and enjoyable place and can be effectively marketed across various social media platforms.

We use analytics providers to help us in the optimisation and improvement of the Karbon-X App and Website. Our third-party analytics providers also help us serve targeted advertisements.

We share information with advertisers and third-party measurement companies to show how many and which users of the Karbon-X App have viewed or clicked on an advertisement. We share your device ID with measurement companies so that we can link your activity on the Karbon-X App with your activity on other websites; we then use this information to show you adverts which may be of interest to you.

We may also share your information with other members, subsidiaries, or affiliates of our corporate group, to improve, optimize and provide support to Karbon-X App users, as well as prevent the illegal use of the App.

We will share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if such use is reasonably necessary to:

• comply with legal obligation, process or request
• enforce our Terms of Service available at https://www.karbon-x.com/legal/terms and other agreements, policies, and standards, including investigation of any potential violation thereof
• detect, prevent or otherwise address security, fraud or technical issues; or
• protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

We will share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if such use is reasonably necessary to:

• comply with legal obligation, process or request
• enforce our Terms of Service available at https://www.karbon-x.com/legal/terms and other agreements, policies, and standards, including investigation of any potential violation thereof
• detect, prevent or otherwise address security, fraud or technical issues; or
• protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

We will also disclose your information to third parties:

• in the event that we sell or buy any business or assets (whether a result of liquidation, bankruptcy or otherwise), in which case we will disclose your data to the prospective seller or buyer of such business or assets; or
• if we sell, buy, merge, are acquired by, or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets.

We use the cloud services of Amazon Web Services (hereinafter “AWS”), for hosting the Karbon-X App and Karbon-X Website. This company provides us with the following services: Infrastructure and platform services, computing capacity, storage and database services, and security and technical maintenance services. AWS processes inventory data, contact data, content data, contract data, usage data, and meta and communication data of our users and interested parties on our behalf. This is done on the basis of our legitimate interest in making our Karbon-X Services available in an efficient and secure manner. If and to the extent data are transferred to servers in so-called third countries, the appropriate level of data protection will be ensured via standard contractual clauses.

If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we retain the right to communicate to you regarding the services you receive (e.g. support and important legal notices).

You are afforded certain rights under applicable laws, which may include:

• Right to request a copy of your personal data that Karbon-X processes;
• Right to request that Karbon-X rectify or update you personal data that is inaccurate, incomplete or outdated;
• Right to request that Karbon-X erase your personal data in certain circumstances provided by law;
• Right to request that Karbon-X restrict the use of your personal data in certain circumstances, ex. In the case where Karbon-X considers another request that you have submitted, including a request to update your personal data;
• Right to request that we export the personal data that we hold to another company, where technically feasible;
• Right not to be discriminated against for exercising these rights; and/or
• Right to appeal any decision by Karbon-X relating to these rights.

You may have additional rights regarding your personal data under applicable law. If you wish to receive more information about what rights you may have, or want to exercise them, have any requests, inquiries, or complaints, please contact us at: privacy@karbon-x.com